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Terms and Conditions

Terms and Conditions for Home Quest Journey

Effective Date: 07 Dec 2025

Last Updated: 07 Dec 2025

1. Acceptance of Terms

Welcome to Home Quest Journey ("we," "our," "us"). By accessing or using our website, mobile application, platform, and services (collectively, the "Services"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Services.

2. Our Mission and Services

Home Quest Journey provides innovative technology solutions that revolutionize the real estate industry. Our Services include:

  • Property management and transaction tools
  • Communication platforms for real estate professionals and clients
  • Market insights and data analytics
  • Professional networking and collaboration features
  • Educational resources and support

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old to use our Services. Real estate professionals must provide valid license information where required.

3.2 Account Creation

To access certain features, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information promptly
  • Protect your login credentials
  • Notify us immediately of any unauthorized access

3.3 Professional Requirements

Real estate professionals using our Services represent and warrant that:

  • They hold valid real estate licenses where required
  • They comply with all applicable laws and regulations
  • They maintain appropriate errors and omissions insurance

4. User Responsibilities

4.1 Content Guidelines

You agree not to post, upload, or transmit any content that:

  • Contains false or misleading information about properties
  • Violates intellectual property rights
  • Is defamatory, obscene, or harassing
  • Contains viruses or malicious code
  • Violates fair housing laws or regulations

4.2 Professional Conduct

Real estate professionals agree to:

  • Act in clients' best interests
  • Maintain confidentiality of client information
  • Comply with all applicable real estate laws
  • Provide accurate property information

4.3 Prohibited Activities

You may not:

  • Use the Services for illegal purposes
  • Attempt to bypass security measures
  • Use automated tools to access the Services
  • Interfere with other users' enjoyment of the Services
  • Reverse engineer or decompile our software

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content, features, and functionality of the Services are owned by Home Quest Journey and are protected by intellectual property laws. This includes:

  • Software code and algorithms
  • User interface designs
  • Trademarks and logos
  • Proprietary data and analytics

5.2 Your Content

You retain ownership of content you create or upload. However, by using our Services, you grant us a worldwide, non-exclusive license to:

  • Display, reproduce, and distribute your content
  • Modify and format content for platform compatibility
  • Use content for platform improvement and development

5.3 Property Listings

Real estate professionals warrant that they have the right to list properties and grant necessary permissions for display.

6. Service Modifications and Availability

6.1 Service Changes

We reserve the right to:

  • Modify, suspend, or discontinue any Service feature
  • Update software and interfaces
  • Change pricing for premium features (with notice)
  • Impose usage limits

6.2 Availability

While we strive for 24/7 availability, we do not guarantee uninterrupted service and are not liable for:

  • Technical issues or downtime
  • Maintenance periods
  • Third-party service interruptions

7. Fees and Payments

7.1 Subscription Plans

  • Free tier with basic features
  • Premium plans with advanced functionality
  • Enterprise solutions for large organizations

7.2 Payment Terms

  • Fees are due in advance unless otherwise specified
  • Auto-renewal for subscription plans (can be canceled)
  • Taxes are additional where applicable

7.3 Refunds

Refund policies vary by plan. Contact support for specific refund requests.

8. Third-Party Services and Integrations

8.1 Third-Party Services

Our Services may integrate with:

  • MLS systems
  • Payment processors
  • Email services
  • CRM platforms
  • Government databases

8.2 Third-Party Terms

Your use of third-party services is subject to their terms and privacy policies.

9. Limitation of Liability

9.1 No Professional Advice

Our Services provide tools and information but do not constitute:

  • Legal advice
  • Financial advice
  • Real estate brokerage services
  • Professional consulting

9.2 Disclaimer of Warranties

Services are provided "as is" and "as available" without warranties of any kind, either express or implied.

9.3 Limitation of Damages

To the maximum extent permitted by law, Home Quest Journey shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Lost profits or revenue
  • Data loss or corruption
  • Property transaction outcomes
  • Professional errors or omissions

10. Indemnification

You agree to indemnify and hold harmless Home Quest Journey, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

  • Your use of the Services
  • Violation of these Terms
  • Content you post or transmit
  • Professional activities conducted using our platform

11. Termination

11.1 By You

You may terminate your account at any time by contacting support.

11.2 By Us

We may suspend or terminate your access if:

  • You violate these Terms
  • Required by law
  • For security or technical reasons
  • For prolonged inactivity

11.3 Effect of Termination

  • Access to Services ends immediately
  • Your content may be removed
  • Outstanding fees remain due

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of Sydney, Australia.

12.2 Dispute Process

  • Informal negotiation first
  • Mediation if negotiation fails
  • Arbitration as final resolution
  • Small claims court for eligible disputes

12.3 Class Action Waiver

You waive any right to participate in class actions against Home Quest Journey.

13. Privacy and Data Protection

Your use of our Services is subject to our Privacy Policy, which explains how we collect, use, and protect your information.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via:

  • Email to registered users
  • Platform notification
  • Updated effective date

Continued use after changes constitutes acceptance.

15. Contact Information

For questions about these Terms:

Home Quest Journey

Email: admin@homequestjourney.com

Address: Wollongong, NSW, Australia

Phone: 0430 940 218

16. Miscellaneous

16.1 Entire Agreement

These Terms constitute the entire agreement between you and Home Quest Journey.

16.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

16.3 No Waiver

Failure to enforce any right or provision shall not constitute a waiver.

16.4 Assignment

You may not assign your rights under these Terms without our consent.

16.5 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

Acknowledgment

By using Home Quest Journey Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms reflect our commitment to providing innovative, reliable tools for the real estate industry while protecting our users and platform.

Home Quest Journey: Empowering your real estate journey with cutting-edge technology.