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Privacy Policy

Privacy Policy for Home Quest Journey

Effective Date: 07 Dec 2025

Last Updated: 07 Dec 2025

1. Introduction

Welcome to Home Quest Journey. We are committed to revolutionizing real estate through innovative technology solutions that empower professionals and simplify transactions for homebuyers, sellers, and agents. Protecting your privacy is fundamental to our mission of enhancing communication and creating efficiency in the real estate industry.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services"). By using our Services, you consent to the practices described in this policy.

2. Who We Are

Home Quest Journey is a technology company dedicated to transforming how real estate professionals operate. Our innovative suite of tools streamlines property transactions, enhances communication, and improves workflows for thousands of real estate professionals who rely on our platform to connect people with their dream homes.

3. Information We Collect

3.1 Information You Provide

  • Account Information: Name, email address, phone number, professional credentials, company information
  • Property Data: Property details, listings, photographs, documents you upload
  • Communication Data: Messages, inquiries, notes, and content shared through our platform
  • Transaction Information: Property preferences, saved searches, viewing history, offer details
  • Professional Information: License numbers, brokerage details, years of experience

3.2 Information Automatically Collected

  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, features used, time spent, search queries
  • Location Data: General location for property search optimization (with your consent)
  • Cookies and Tracking Technologies: As described in Section 8

3.3 Information from Third Parties

  • Property Databases: Property listings, market data
  • Professional Networks: Brokerage information, professional connections
  • Service Providers: Analytics, payment processing, customer support

4. How We Use Your Information

We use your information to:

  • Provide and Improve Services: Deliver our innovative tools for real estate success
  • Enhance Communication: Facilitate seamless agent-client interactions
  • Simplify Transactions: Streamline property management and transaction processes
  • Personalize Experience: Tailor property recommendations and market insights
  • Ensure Security: Protect against fraud and unauthorized access
  • Comply with Legal Obligations: Meet regulatory requirements in the real estate industry
  • Innovate Continuously: Adapt and enhance our tools based on user feedback and market trends

5. Information Sharing and Disclosure

We may share your information with:

  • Real Estate Professionals: To facilitate property transactions and communications
  • Service Providers: Hosting, analytics, customer support, payment processing partners
  • Legal Authorities: When required by law or to protect rights and safety
  • Business Transfers: In connection with merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize disclosure

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication protocols
  • Secure data centers with physical protections
  • Employee training on data protection

7. Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict certain processing
  • Data portability in a structured format
  • Opt-out of marketing communications
  • Manage cookie preferences

To exercise these rights, contact us at privacy@homequestjourney.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze service usage and improve functionality
  • Personalize your experience based on property interests
  • Measure marketing campaign effectiveness

You can manage cookie preferences through your browser settings or our cookie preference center.

9. Data Retention

We retain your information only as long as necessary:

  • Active Users: For the duration of your account activity plus 7 years
  • Inactive Accounts: For 2 years after last activity
  • Transaction Records: As required by real estate regulations
  • Legal Requirements: As mandated by applicable laws

10. International Data Transfers

As we serve real estate professionals globally, your information may be transferred to and processed in countries outside your residence. We ensure adequate protection through:

  • Standard contractual clauses
  • Privacy Shield frameworks (where applicable)
  • Appropriate security safeguards

11. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware of such collection, we will take steps to delete it.

12. Third-Party Links

Our platform may contain links to third-party websites, including property listings, MLS systems, and professional networks. This Privacy Policy does not apply to those sites.

13. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through:

  • Email notification
  • Platform announcement
  • Updated effective date

14. Contact Us

For privacy-related questions, concerns, or requests:

Home Quest Journey Privacy Team

Email: admin@homequestjourney.com

Address: Wollongong, NSW, Australia

Phone: 0430 940 218

15. Our Commitment

Founded with a vision to simplify real estate transactions, we remain committed to innovation, integrity, and user satisfaction. Protecting your privacy is essential to maintaining the trust of the thousands of real estate professionals who rely on our platform daily.

This Privacy Policy is part of our commitment to empowering your real estate journey with cutting-edge technology while respecting your privacy and security.